Email Support: support@lepoints.space
Response Time: Within 24 hours (business days)
Emergency Issues: Please include "URGENT" in subject line
Q: How do I get a LeBrands.Space API key?
A: Contact LeBrands.Space support directly to obtain your API key. Once you have it, configure it in the SpacePoints dashboard under "Settings".
Q: Why isn't my widget showing on my store?
A: Ensure you've activated the SpacePoints theme extension in your Shopify theme editor (Customize → App embeds → SpacePoints).
Q: Can I customize the discount percentage?
A: Yes! Go to the SpacePoints dashboard → Merchant Settings to configure your discount percentage (5%-30%).
Q: How do I uninstall the app?
A: Go to Shopify Admin → Apps → Installed apps → SpacePoints → Delete. All your data will be automatically deleted within 48 hours.
Q: What data does SpacePoints collect?
A: We only collect data necessary for discount validation: shop domain, customer emails (when codes are used), and order values. See our Privacy Policy for details.
Issue: "Network error" in widget
Solution: This usually means the app needs reinstallation to complete OAuth. Visit the SpacePoints dashboard and follow the authentication prompts.
Issue: Discounts not being created
Solution: Verify your LeBrands.Space API key is configured correctly and the discount code is valid in the LeBrands.Space system.
Email us at support@lepoints.space with:
We'll get back to you within 24 hours!